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Frequently Asked Questions
- Ensure skin is clean and dry before starting.
- Attach the ‘Exfoliation head’ with an exfoliation sticker onto the device and press the Power button to turn on. Choose your preferred speed level (Level 1/Level 2).
- Run the device over the skin with some pressure.
- After exfoliation, there will be dead skin residue on the skin. Cleanse the skin with a body wash/cleanser and dry it with a towel before moving on to the next step.
- To utilize the ultrasonic feature, replace the ‘Exfoliation head’ with ‘Ultrasonic head’. Press the ultrasonic button to turn on.
- Apply your skincare products to the skin and massage them with the ‘Ultrasonic head’.
*Exfoliate on clean and dry skin only. For optimum results, do not apply any products (lotions/creams) on the skin 24 hours before exfoliation.
No, avoid exfoliating on wet skin. Water softens the skin, increasing the risk of over-exfoliation and potential damage to the skin barrier.
No, for exfoliation. Yes, for the ultrasonic feature. Do not use the device for facial exfoliation as the facial skin is thinner and more sensitive than the body. This exfoliation method is intended for the body only. However, the ultrasonic feature is safe for use on the entire body, including the face.
The device is suitable for exfoliating all parts of the body except the face and neck area.
No, avoid using the device on acne, open wounds or sensitive skin.
The device is IPX6 rated, making it water-resistant against strong jets of water but not fully waterproof. Avoid submerging the device in water.
Yes, the device comes with a 1-year limited warranty from the manufacturer. Warranty period starts from the date of original purchase.
The ultrasonic feature can be used with all types of skincare products, including serums, lotions, gels, moisturizers, creams and others.
We recommend to exfoliate once a week. Depending on your skin, you may exfoliate as often as you feel comfortable.
Each device includes a packet of 20 exfoliation stickers. Additional exfoliation stickers can be purchased separately.
Pregnant women and individuals with a pacemaker should consult their doctor before using the device.
The sticker consists of very fine aluminum oxide grains, also known as alumina, which are widely used as an abrasive or thickening agent in skincare products. The extremely fine aluminum grains are spread uniformly and fixed on a green film.
We recommend using one exfoliation sticker for each small area of the body (each calf, thigh, upper and lower arm, etc.) to ensure its effectiveness and maintain hygiene. Prolonged use of one sticker could diminish its effectiveness as the abrasive grains may wear off.
No, we do not recommend reusing the exfoliation sticker for hygiene reasons.
We strongly advise against using the exfoliation stickers manually with hands to exfoliate the skin. The inconsistent pressure applied by hands may potentially damage the skin. The device is designed with a consistent speed and torque force to ensure uniform exfoliation without harming the skin.